FAQ
When Will My Order Ship?
After you place your order it is shipped to you within 48 hours.
How Long Does Shipping Take?
You can expect your unique jewelry within 8-10 business days after ordering. At peak demand times, orders may take slightly longer to arrive (up to 15 business days).
| Shipping Destination | Estimated Shipping Time | Tracking Availability |
| USA | 8-10 business days | Yes |
| United Kingdom | 8-10 business days | Yes |
| Australia | 7-15 business days | Yes |
| Canada | 10-15 business days | Yes |
| Rest of World | 10-20 business days | Yes |
How Do I Cancel An Order?
You may cancel your order within 24 hours of placing it, no questions asked. Simply contact us at support@aurojewel.com and we will promptly process your cancellation request.After 24 hours the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause.
What Is Your Return Policy?
After you place your order it is shipped to you within 48 hours. Once you receive it as per the confirmation on your tracking number, the 14 day order guarantee begins. If you experience any issues with your order for the first 14 days after you receive it, please get in touch on support@aurojewel.com to discuss options for resolution. Your satisfaction is always first and center for us, so we will do our best to make sure you have a good experience. This guarantee offers resolutions such as, refunds (if applicable), free returns, replacements and exchanges.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover).
Need additional help? You can contact us on:
Email: support@aurojewel.com